Refund/Return Policy
At KAARA (kaaraonline.com), we take pride in the quality of our craftsmanship. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return, refund, and exchange process for both our domestic and international customers.
Return Window
You have 14 days from the date of delivery to initiate a return or exchange for an eligible item.
Eligibility Conditions for Returns & Exchanges
To be eligible for a return or exchange, the item must be:
· Unworn, unwashed, and unaltered.
· In its original packaging with all brand tags still attached.
· Accompanied by the original receipt or proof of purchase.
· Please note: Custom-made or altered items, and items bought during clearance sales are final sale and cannot be returned or exchanged.
Return Shipping Costs
- Customer Remorse (e.g., wrong size ordered, changed mind): The customer is fully responsible for paying the return shipping costs. This applies to both customers in Pakistan and international customers (including the USA).
- Defective or Incorrect Items: If you receive an item that is damaged, defective, or incorrect, KAARA will bear the full cost of the return shipping.
How to Initiate a Return or Exchange
To start the process, please follow these steps:
Contact Us: Email our support team at sales@kaaraonline.com with your Order Number and the reason for the return/exchange. If the item is defective, please attach clear photos of the issue.
Approval: Wait for our team to review your request. Once approved, we will provide you with further instructions.
Ship the Item: Securely pack the item in its original packaging and ship it to our physical address: KAARA Returns 7th Commercial Ln, Zamzama Commercial Area Defence V, Karachi, 75600, Pakistan
(Note for International Customers: You must mark the package as "Return of Merchandise" on your customs declaration forms to avoid unnecessary duties. KAARA is not responsible for any customs charges incurred on returned items).
Refund Process Once your return is received and inspected at our facility, we will send you an email to notify you of the approval or rejection of your refund.
· If approved, your refund will be processed immediately.
· A credit will automatically be applied to your original method of payment.
· Please allow 5 to 10 business days for the refund to reflect in your bank account or credit card statement, depending on your financial institution's processing time.
Exchanges If you wish to exchange an item for a different size or color, the fastest way is to return the original item following the steps above and place a new order for the desired item on our website.
Contact Us If you have any questions regarding our return and refund process, please reach out to us
Business Name: KAARA
Email: sales@kaaraonline.com
Phone: +923360317996
Physical Address: 7th Commercial Ln, Zamzama Commercial Area Defence V, Karachi, 75600, Pakistan
