Terms & Conditions

Acceptance of the Order

The acceptance of your order begins with the delivery of an email confirming the contents of your order (unless there is a backend issue, you can verify it by contacting us via email, phone, or Facebook/Instagram inbox) and satisfying the record prerequisites.

Refund Policy

  • Kaara does not offer cash refunds.
  • Refunds are offered to the original payment method or as store credit under the following conditions:
    • The product delivered is defective.
    • The order received is incorrect.
    • The voucher refund request is made within 2 days of product delivery.
  • A 5% service charge will apply to Stripe refunds requested without any fault on Kaara's part.
  • The 5% service charge will not apply if the order is cancelled within 24 hours of placement.
  • Store credit cannot be converted into a cash refund.
  • Refunds are calculated using the exchange rate applicable at the time of purchase.

Service Charges & Exchange Rates

Stripe Payment Gateway

Payments made via Stripe can be completed in PKR, USD, GBP, CAD, AED, and AUD. Exchange rates are determined by Stripe and cannot be changed once payment has been completed.

Important: Customers in the USA, UK, Canada, Australia, or UAE are advised to pay in their local currency to avoid unnecessary conversion charges. If payment is made in PKR from outside Pakistan, Stripe may automatically convert the amount to USD.

If a refund is requested for a Stripe payment without any fault on Kaara's part, a 5% service charge will be deducted.

Order Delays

Kaara strives to deliver every order within the estimated timeframe. However, unexpected circumstances may occasionally cause delays. If delays occur from the supplier or brand, customers will be notified via email with an updated processing or delivery date.

Communication Regarding Orders

All instructions regarding delivery, stitching, feedback, or order modifications must be communicated via email for proper record keeping. Telephone conversations may not be considered official, and customers may be asked to confirm any requested changes via email.

Customer Care Email:
customercare@kaaraonline.com

Shipment & Delivery Time

Within Pakistan: 3–5 working days from the order processing or launch date.

International Orders: 7–10 working days.

For pre-booked products, the estimated processing date is mentioned on the product page. If there is any delay in launch, customers will be informed via email.

Unexpected delays may occur due to customs clearance. Shipping charges are based on the weight of the shipment.

Order Placement via Bank Transfer

  • Product availability is not guaranteed if payment is made after the specified payment timeframe.
  • If an item becomes unavailable, customers may select another product of equal value.
  • Orders paid via Western Union or Bank Wire are held for 48 hours after confirmation.
  • If payment will be made after 48 hours, please contact us to confirm product availability or request that the order be held.
  • Orders may be cancelled without prior notice if payment confirmation is not received.
  • Orders are processed only after full payment and payment details have been received.

Unavailability of Products

If a product becomes unavailable, Kaara will notify you via email as soon as possible.

If shipment is delayed because of product availability, we will keep you informed and work to minimize the delay.

If the delay becomes substantial, you may cancel the order and receive a refund for any products that have not yet been delivered.

Color Variation

Product colors may vary slightly due to professional photography, studio lighting, monitor settings, and display differences.

Because of these variations, products cannot be exchanged solely due to color differences.

Made-to-Order Products

Kaara employs experienced couturiers and offers both standard-size and custom-size stitching services.

Every stitched outfit undergoes a quality assurance process before dispatch. Colors and designs may vary slightly from those shown online.

As stitched products are made according to customer instructions, Kaara cannot accept claims related to stitching preferences.

  • Complaints made more than 7 days after delivery will not be accepted.
  • Stitched products cannot be exchanged or returned.
  • Actual embellishments may vary depending on market availability.
  • Some catalog images use additional fabric that is not included with your purchase.
  • Professional photography may result in slight color differences.
  • Equivalent embellishments will be used whenever identical materials are unavailable.
  • Unless otherwise requested, garments are stitched with full sleeves and full lining.

Possible Delays in Orders

  • Payment-related issues may extend stitching timelines.
  • Fabric limitations, incomplete measurements, or product defects may require additional processing time.
  • Customers will be contacted via email if revised completion dates are required.
  • Stitching timelines begin from the collection launch date.
  • International deliveries via DHL, SKYNET, UPS, and DPEX generally take 4–7 working days, although customs clearance, weather conditions, or logistics may cause additional delays.

Privacy Policy

Kaara follows a secure and confidential order and shipping process. Personal information is used solely for processing and delivering your order and is treated with strict confidentiality.