FAQ's

We offer the following payment methods:Bank Transfer for local customers, credit card payments and bank transfer for international customers.

Yes, we are using secure payment methods.

If a product runs out, it will either not be visible on the website or it will be marked as “Out of Stock”. An order may only be placed once the product shows as “Available” on the website.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

The Standard courier delivery time frame is approximately 5 – 7 working days and the Express courier is approximately 3 – 5 working days. This is applicable only to all Pakistan deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.